![]() ![]() Ensure that auto-join settings are turned off on your mobile device.Ensure that your mobile device is NOT connected to a VPN.Ensure that it is EXACTLY correct when you enter it in the Arlo Secure App. Ensure that you entered the correct SSID and password in the Arlo Secure App during the setup process. ![]() If your Arlo device still isn’t found during setup: Note: Contact your router manufacturer for specific Band Steering instructions. Upon successful installation and setup, you can re-enable Band Steering.Disable Band Steering prior to installing your Arlo device.Most Wi-Fi modems come with two frequencies (2.4 GHz and 5 GHz) and ask you to choose between them when connecting a device to your home network. Band Steering automatically connects your devices to the best available Wi-Fi frequency in your home.Once installation is complete, power on the access points again. For Mesh systems: If you are having difficulty connecting, try temporarily turning off the access points, and connect the camera to the main router first.For networks that have the same SSID for 2.4/5 GHz: Try temporarily disabling 5 GHz in the router settings.If your mobile device is connected to a mesh network, your Arlo device will not be able to connect to the 5 GHz band, so it will automatically connect to the 2.4 GHz band. Routers can use the same network name or SSID to broadcast both 2.4 GHz and 5 GHz Wi-Fi networks.If your router uses the same Wi-Fi network name or SSID for both 2.4 GHz and 5 GHz Wi-Fi bands: ![]()
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